Privacy Policy

Effective Date: 22 November, 2025

ClearwayCleaningServices (“we”, “us”, “our”) is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and safeguard your data in compliance with the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018, and the Privacy and Electronic Communications Regulations (PECR).

1. Data Controller

ClearwayCleaningServices

2. Information We Collect

Personal Information

Name, address, email, phone number, company name (if applicable), billing information, access instructions, cleaning requirements, and site contact details.

Technical Data

IP address, browser information, device data, pages visited, time and date of visits, and website usage information.

Contract and Commercial Data

For business clients: PO numbers, site safety details, risk assessments, contracts, invoices, and related documents.

Payment Information

Processed securely by third-party processors. We do not store full card details.

Cookies and Tracking Data

Collected through your browser for analytics, performance, and functionality.

3. How We Use Your Data

To provide cleaning services, generate quotes, manage bookings, communicate with you, carry out risk assessments, perform administrative tasks, comply with legal obligations, maintain service quality, and send marketing communications with your consent.

4. Legal Basis for Processing

Contract, legitimate interests, legal obligations, and consent where required (e.g., marketing and non-essential cookies).

5. Sharing Your Data

We may share your data with trusted third parties including IT providers, hosting companies, payment processors, subcontractors, insurers, and professional advisers.
All third parties operate under GDPR-compliant agreements.

We do not sell your data.

6. Data Retention

  1. Customer records: 6 years
  2. Commercial contracts: 7 years
  3. Financial documents: 6 years
  4. Enquiries: 12–24 months
  5. Marketing data: Until you opt out

7. Security

We take appropriate technical and organisational measures to protect your data. While we take every reasonable precaution, no system is completely secure.

8. Your Rights

  • You have the right to access, rectify, restrict, object, erase, transfer your data, and withdraw consent.
  • You may also file a complaint with the Information Commissioner’s Office (ICO).
  • To exercise your rights, contact: enquiries@clearwaycleanservices.co.uk

9. External Links

We are not responsible for the privacy practices of external websites.

10. Updates to This Policy

We may update this Privacy Policy at any time. Updates will be posted on our website.

11. Contact

ClearwayCleaningServices